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Promoting the customer to the board

Ensuring the customer is represented in the boardroom is reflected in a new range of executive job titles including chief experience officer

Retailers step back from Black Friday

Retailers who may record their losses in red looked to Black Friday for profits, but is the online-shopping boom-day losing its appeal?

Ride the storm and win the race for customers

Business model disruptions, industry shocks, pivotal geopolitical moments and the shifting sands of consumer behaviour have reached a tipping point and it's never been more important to know your customer

Finding love in cyberspace

The potential for machines to find a true love match is enough to make 21st-century online daters’ hearts flutter