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CX
CX
The ascent of AI agents will upend the traditional marketing mix
Opinion
The pink pony has left the club: why Pretty Little Thing’s rebrand doesn’t work
Opinion
Ikea’s new pop-up is a masterclass in celebrating a cultural icon
Opinion
How Lidl is redefining loyalty, one pint at a time
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Opinion
What retail boards are talking about in 2025
Opinion
Seven retail trends for 2025
CX
The digital loyalty loop: how AI can transform customer experience
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CX
Mastering CX: how AI can improve customer service
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CX
CX’s intelligent heart: how AI can drive best-in-class customer experiences
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Infographics
Is Amazon at risk of losing its marketplace crown?
CX
Balancing heads and hearts: why digital customer conversations need the human touch
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CX
5 reasons why parcel tracking is more important than you think
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