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Transforming in a sustainable way
When most transformation programmes fail, how do you ensure long-term value for your business, customers and employees?
Transformations succeed only if they include people and processes
Process excellence techniques are key to achieving success, say Scott Bolderson, managing director and Derek Cummings, director of Protiviti
Now optimise business operations like never before
Now optimise business operations like never before
The culture key
Now, more than ever, building an empowered culture that embraces new ways of working is crucial to succeeding in today’s rapidly changing operational environments
Unifying the customer experience
A consistent and quality customer experience across multiple channels builds brand loyalty
Flawless audio is central to future collaboration
Virtual meetings are already an essential business function and are only set to grow in prominence during the years ahead, however companies are consistently beset by audio issues
How to get serious about CX and EX
A single communications platform can transform and improve both customer and employee experience
How to enable a remote workforce using Webex
A single unified platform, which pulls together every communication medium, unites home workers and allows business to continue better than before. A conversation with Sri Srinivasan, senior vice president and general manager of Cisco Collaboration