Understanding employees is key to changing risk culture

When shaping behaviour, managers should focus on attitudes and incentives, not the rulebook

Do firms need a director of happiness?

German metalworkers

Human resources leaders who champion employees’ wellbeing not only help retain key staff but also boost the bottom line

The concept of total talent management

Total talent management illustration

With changes in employment and work practices, organisations are developing a new concept of total talent management

Should age count in an inclusive employment era?

Man working in coffee shop

As a new cohort of young people queues up to be employed, should employers take a broader view of staff engagement beyond catering for each generation?

Customers’ and staff needs should not clash

Ibis mobile customer service

Organisations are adopting new ways of meeting increasing customer expectations while looking after their staff

Finding the meaning behind the ‘wellbeing’ buzzword

A Rentokil Initial pest controller at a recycling centre

Trendy term caught on quick - now it’s time to put it to work

Employee benefits get personal as the workplace evolves

Julian Smith, managing director of online retailer Bathroom Takeaway

Flexibility needed in an era of flexible and remote working with changing demographics

How to get the best from workspaces

Google’s planned London headquarters near King’s Cross, designed by Heatherwick Studio and Bjarke Ingels Group

Business leaders must put a value on how workplaces foster morale and a shared vision, and provide the spaces needed to achieve their aims