Retail

Retail is changing rapidly. Here, follow the latest trends, from conscious consumerism to immersive retail, shaping the future customer and the high street.

Should firms be cutting sick pay for unvaccinated employees?

Next and Ocado have joined a growing list of companies reducing sick pay for unvaccinated staff. But introducing...

Is homeware the future of the high street?

The high street is changing, with the global pandemic fuelling the transformation. As Ikea replaces Topshop, we explore...

Retail
The 2022 trends every retail leader needs to know about

From digital bricks to artificial intelligence, the new year will be an exciting time for retail. Even space...

Retail
Embedded finance: how any retailer can become a fintech

Thanks to fintech, any retailer could offer services such as loans at the point of sale. Given consumers’...

Finance

Five ways to sell luxury to the future customer

For the next generation of luxury consumers, the customer experience is crucial. Brands are turning to digital technology...

Customer Experience
Emission critical: the retail industry’s race to net zero

The net-zero challenge looks particularly daunting for a sector with such a colossal carbon footprint. But there are...

Climate Change
The events of 2022 are unknown, the underlying trends are not

“Despite the turbulence of the last eighteen months it is possible to predict some trends that will follow...

Retail
Will business rates reform transform retail?

The government’s new Business Rates Review aims to save the high street. But for many in retail, it...

Retail