Renowned retail consultant and founder of Portas agency, Mary Portas describes the death of old-school consumer culture and tells why ‘The Kindness Economy’ will define the future of the high street
The high street is not dead, according to adidas, whose new flagship store on London’s Oxford Street is showcasing the very latest technology to reinvent the in-store shopping experience
‘Change creates challenges and retailers are meeting them head on’
Brands are choosing to forego Amazon and sell their products directly to consumers in an attempt to create a more personalised and immersive online shopping experience
Free returns are loved by consumers, but also abused by a minority. So should retailers call time on easy returns and what effect would it have on the industry?
From wine through the post to sports drinks in seaweed, packaging is visibly going green. However, there is a secondary sustainability story behind your sugarcane insect spray or bamboo toothbrush that too often goes untold
Direct-to-consumer offerings, such as subscription boxes and buyer’s clubs, are shaking up traditional retail market dynamics by giving consumers a more personalised service
From luxury retailers to discount stores, retail business failures are strewn throughout the sector, but despite the gloom there is a handful of businesses offering hope to the strugglers