Customer Experience
Does the forward-thinking business need to improve customer experience? Always. Here find all you need to help craft your customer experience strategy.
Why companies are struggling to build a ‘single customer view’
Investing time, resources and money to create personalised and valuable customer experiences can reap big rewards, but there...
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How ‘positive friction’ can create better experiences
Businesses have strived to eradicate friction from customer experience, but have they gone too far? When it comes to...
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Holding customers accountable for authentication
As banks and other financial institutions look for improved ways to authenticate transfers and transactions, can they ever...
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Good money: 5 fintechs for eco-conscious consumers
Coronavirus has reinvigorated concern about the climate emergency and a host of green fintech startups have sprung up....
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When do we trust AI’s advice?
If you need recommendations or advice, who are you likely to turn to? New research suggests artificial intelligence...
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Put citizens at the heart of public sector tech projects
Private sector companies can’t roll out successful new services without considering the customer and it should be the...
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Six predictions for the future of retail
The rapid pace of change currently reshaping retail is expected to continue post-coronavirus, but in what way? Here’s...
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How (and why) to implement social commerce
Social media is no longer simply a place to escape, communicate or seek distraction, it’s now a major...
Customer Experience Infographics
More Customer Experience Articles
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Feeding Britain post-pandemic
From adopting emerging technology to new business models, food businesses have adapted quickly to the changing demands of customers during lockdown, which may provide opportunities for growth
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5 ways hospitality has changed to survive
The events and hospitality industry has been blindsided by government-mandated social-distancing measures enforced across the world as a result of the coronavirus pandemic. Here are five examples of how businesses have pivoted their services to provide safe ways for people to connect, eat and be entertained
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Ben & Jerry’s: turning customers into activists
Raconteur spoke to Ben & Jerry's US activism manager, Jabari Paul, about the ice cream maker's approach to its advocacy work and how it engages its workforce with a greater corporate purpose beyond profits
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Meet the CCO: the role future-proofing business
Why the chief customer officer is quickly becoming a key driver of digital transformation