Customer Experience

Does the forward-thinking business need to improve customer experience? Always. Here find all you need to help craft your customer experience strategy.

Knowing how and when to let customers go

Customer retention is a cornerstone of any good business, but you can’t keep them all. When is it...

Customer Experience
Are AI’s recommendations curbing customer choice?

Recommendation engines are becoming ubiquitous in ecommerce, but the users of this increasingly powerful tool need to ensure...

Artificial Intelligence
CX in 2021: they want it all - and they want it now

Consumers’ expectations of the shopping experience have shot up over the past 18 months. To retain their custom,...

Customer Experience
How last-mile deliveries need to change

The final stage of delivering a product to its buyer is troublesome from an environmental perspective, especially in...

Customer Experience