Customer Experience

Does the forward-thinking business need to improve customer experience? Always. Here find all you need to help craft your customer experience strategy.

When do we trust AI’s advice?

If you need recommendations or advice, who are you likely to turn to? New research suggests artificial intelligence...

Artificial Intelligence
Put citizens at the heart of public sector tech projects

Private sector companies can’t roll out successful new services without considering the customer and it should be the...

Customer Experience
Six predictions for the future of retail

The rapid pace of change currently reshaping retail is expected to continue post-coronavirus, but in what way? Here’s...

Business Strategy
How (and why) to implement social commerce

Social media is no longer simply a place to escape, communicate or seek distraction, it’s now a major...

Customer Experience