Customer Experience
Does the forward-thinking business need to improve customer experience? Always. Here find all you need to help craft your customer experience strategy.
Why Covid is no longer an excuse for poor customer service
Businesses can no longer blame the pandemic for suboptimal service, but those that boosted their digital offering are...
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Trending: social media and your CX strategy
Social media is a core touchpoint for customers, but many companies aren’t taking advantage. How should that change? Whether...
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Buy now, pray later? How deferred payments could harm the customer experience
Alternative payment methods like buy-now-pay later offer a compelling proposition for retailers. But are commercial gains today masking...
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The rise of ‘do it yourself’ customer support
The temptation with customer service is to assume everyone wants to speak to a representative but sometimes giving...
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Knowing how and when to let customers go
Customer retention is a cornerstone of any good business, but you can’t keep them all. When is it...
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Are AI’s recommendations curbing customer choice?
Recommendation engines are becoming ubiquitous in ecommerce, but the users of this increasingly powerful tool need to ensure...
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CX in 2021: they want it all - and they want it now
Consumers’ expectations of the shopping experience have shot up over the past 18 months. To retain their custom,...
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How last-mile deliveries need to change
The final stage of delivering a product to its buyer is troublesome from an environmental perspective, especially in...
Customer Experience Infographics
More Customer Experience Articles
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How connected tech can help throughout the customer journey
With a few judicious technology choices, a company can offer its customers the kind of high-quality, tailored online...
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What the big brands see in D2C
The pandemic has restored the allure of direct-to-consumer brands, turning several into attractive takeover targets. But how much...
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Are you ready for Google’s ‘page experience’ update?
The search engine is altering its ranking criteria in favour of websites offering smooth and rapid downloads, but...
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Why companies are struggling to build a ‘single customer view’
Investing time, resources and money to create personalised and valuable customer experiences can reap big rewards, but there...