Customer Experience
Does the forward-thinking business need to improve customer experience? Always. Here find all you need to help craft your customer experience strategy.
From the cautious spender to the impulsive shopper: how to serve the customers of the future
Four new customer types have emerged in the post-lockdown world. Is your business ready for them? Covid-19 has changed...
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Why Covid is no longer an excuse for poor customer service
Businesses can no longer blame the pandemic for suboptimal service, but those that boosted their digital offering are...
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Trending: social media and your CX strategy
Social media is a core touchpoint for customers, but many companies aren’t taking advantage. How should that change? Whether...
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Buy now, pray later? How deferred payments could harm the customer experience
Alternative payment methods like buy-now-pay later offer a compelling proposition for retailers. But are commercial gains today masking...
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The rise of ‘do it yourself’ customer support
The temptation with customer service is to assume everyone wants to speak to a representative but sometimes giving...
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Knowing how and when to let customers go
Customer retention is a cornerstone of any good business, but you can’t keep them all. When is it...
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Are AI’s recommendations curbing customer choice?
Recommendation engines are becoming ubiquitous in ecommerce, but the users of this increasingly powerful tool need to ensure...
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CX in 2021: they want it all - and they want it now
Consumers’ expectations of the shopping experience have shot up over the past 18 months. To retain their custom,...
Customer Experience Infographics
More Customer Experience Articles
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How last-mile deliveries need to change
The final stage of delivering a product to its buyer is troublesome from an environmental perspective, especially in...
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How do you take your coffee? Black, white … or green?
Firms that are serious about becoming truly sustainable have realised that they can’t do it alone. The CEO...
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How to sell to the senses online
The lack of tactile (and olfactory) stimulation offered by the etail experience is prompting D2C brands to innovate...
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How do you measure authenticity?
Any brand that publicly supports a progressive cause had better be able to back up its words with...