Digital democracy: threat or an opportunity?

Digital technologies have had an earth-shaking impact on democracy from opening up debate and protest to spreading fake news and extreme views

Chinese payment giants are lightyears ahead

Mobile payments apps have leapfrogged credit and debit cards in China, signposting the way forward for the rest of the world

Influencers: consumer champions or chancers?

influencers at fashion show, runway

The rise of social media influencers has been stratospheric, but difficult questions are being asked of how this form of marketing operates

Social media: the next frontier in customer service

Social apps: the next frontier in customer service

Could social media bring cryptocurrencies into the mainstream?

Virtual currencies launched by online social platforms would have the potential to revolutionise payments and other exchanges of value

Five ways to help ‘fix’ Facebook

Mark Zuckerberg

Mark Zuckerberg, the Facebook chief who vowed to protect users from abuse, hate and political interference, gets some advice on how to fix the social network

How to cope with a PR disaster

Demonstrators at Chicago O’Hare International Airport last month

United Airlines soared into world headlines for the wrong reasons and not only crashed their public relations but also burnt their reputation

Delving into dark social

The 'dark' side of social sharing explained