Four ways AI is being used for social good

Beyond efficiency savings in the business world, organisations are using artificial intelligence to tackle some of the world’s most pressing social issues

Are off-the-shelf AI tools a good idea?

Pre-built algorithms and off-the-shelf tools are increasing access to artificial intelligence solutions, but experts warn democratising AI in this way can be a dangerous game

Six ways AI can improve customer experience

Artificial intelligence (AI) is being used to chart a customer experience journey that fits the demanding expectations of digital consumers. Here are six new approaches businesses can take to boost customer engagement, experience and success

Four ways AI has transformed patient care

In spite of mixed feelings among NHS workers, the government says artificial intelligence could transform and future-proof healthcare in the UK

What AI can do for the insurance industry

From fraud detection to enhancing the customer experience, experts predict that artificial intelligence could be behind every major insurance decision within the next decade

Tech should enhance customer service, not replace it

‘A digital-only experience ducks the fundamental need for people to interact with well-trained staff’

AI weaves value from unstructured data

Artificial intelligence is delivering benefits in the arena of unstructured data, helping companies to decipher insights and extract value from reams of unorganised information

Should AI own their own IP?

When artificial intelligence is deemed the source of a new idea or creation, it causes a legal grey area over ownership rights that will only become harder to define in the future