Artificial intelligence is shaking up the world of work, automating out routine tasks and freeing workers to concentrate on the more creative elements of their job. But it can often be surprisingly good at mimicking human creativity, and with varying levels of human involvement is now making inroads into new areas of work
Technology to monitor employees in the workplace can be put to good effect, but not if it is used to control and micromanage workers
‘It is vital for the C-suite to educate themselves, offer realistic adoption goals and provide sufficient training'
Endless buzzwords and misconceptions confuse leaders and dilute the true purpose of artificial intelligence (AI) as a means to achieve business objectives rather than the end objective itself
Their stranglehold on data has brought into question big tech’s role when it comes to national security and what the future holds for the development of nation-state artificial intelligence
Beyond efficiency savings in the business world, organisations are using artificial intelligence to tackle some of the world’s most pressing social issues
Pre-built algorithms and off-the-shelf tools are increasing access to artificial intelligence solutions, but experts warn democratising AI in this way can be a dangerous game
Artificial intelligence (AI) is being used to chart a customer experience journey that fits the demanding expectations of digital consumers. Here are six new approaches businesses can take to boost customer engagement, experience and success