Shopaholics beware, hands-free shopping is here

Smartwatches are in the vanguard of a retail revolution as mainstream high street stores adopt wearable technology

‘Connected retail’ has arrived

Retailers’ attitudes to the internet of things are set to change rapidly as the benefits of “connected retail” begin to be felt

The next wave of retailers

Many different and inventive ways of selling are queueing up, hoping to be first in line to cash in at the retailer’s till

Making friends and tackling enemies on social media

Making friends and tackling enemies on social media

Companies are gradually ditching decades of one-way communication to embrace social media

Fulfilling the brand promise

Brands must strive for consistently high quality and control their identity without killing local flexibility, as David Benady reports