Retail

Retail is changing rapidly. Here, follow the latest trends, from conscious consumerism to immersive retail, shaping the future customer and the high street.

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Opinion The agents are coming – but success looks more human than you think

Opinion Brand is an underdog’s most powerful tool

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From shop floor to CEO: an un-corporate playbook from Kurt Geiger’s chief exec

ceo-ots-dune-daniel-rubin

CEO on the spot: eight questions with Dune’s Daniel Rubin

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Reaching the utopia of ecommerce personalisation – where are we now?

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Why business transformation is B&Q’s biggest project yet

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Meet the chatbot making multimillion-dollar deals

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How Fujitsu went from technology provider to digital transformation champion

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Risk & Regulation

As shoplifting surges, retailers shore up their defences

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Opinion Unhappy hour: pushing up prices at peak times is a mistake

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Why personalisation in ecommerce matters

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Krispy Kreme’s UK boss on serving up sweet brand experiences

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