“The doorway to success swings outwards, not inward,” says author and spiritualist Robin S Sharma. Should CIOs pay attention?
That philosophical wisdom could certainly be seen in recent comments by Rashmi Kumar, HP senior vice president and CIO. She argues that CIOs must stop focusing inward and look outside to thrive in an increasingly technological and digital world.
“Being CIOs, our purpose should be to put the customers first and not have a technology driver decision around how we implement that technology,” the Senior VP and CIO suggested to CXOTalk’s Michael Krigsman in September. “Don't try to solve a technology problem. Try to solve a customer problem.”