When Hannah Lewis took on the most senior role at American Express in the UK, she could well have been seen as a safe pair of hands. The Oxford graduate and former BCG consultant joined the payments giant in March 2008 and has worked her way through the ranks, stepping into the top job fourteen years later.
Here, Lewis shares her thoughts on what makes a good leader, the innate value of diverse teams, and why, amid a crisis, it pays to have a positive, can-do attitude.