Posts by Hugh Wilson
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How COVID-19 made edtech a must
Digital learning has a long history, but take-up in schools and colleges has been erratic; the coronavirus may have changed all that
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How COVID could change the UK economy
Companies are re-establishing domestic supply chains as a way out of the coronavirus downturn, but how this will affect the structure of the UK economy remains uncertain
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COVID-19: stock trading in the new normal
Coronavirus has changed stock trading for the foreseeable future, and investment strategies need to reflect an equities market scarred by crisis
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Improving business performance through employee engagement
Engaged and committed employees are instrumental in businesses navigating the coronavirus crisis and will help determine who thrives in a post-pandemic world
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Procurement tech to help weather the storm
Global supply chains, just-in-time policies and the continual juggling act required to cut costs while maintaining quality: the life of the procurement professional was never straightforward. But it’s hard to imagine a bigger shock to the system than a global lockdown. Thankfully, technology can mitigate the negative impact of this crisis, and the next…
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Shopping was never like this before
Combining a consistent high street and online presence is enabling retailers to improve customer experience and develop new ways of ensuring consumer loyalty
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Top 5 tips to increase customer loyalty
Hugh Wilson lists the quick customer loyalty wins every business should be doing
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Retail sets example for others
With consumers using a mix of high street, online and mobile shopping, customers expect seamless and consistent continuous commerce, writes Hugh Wilson