Global supply chains, just-in-time policies and the continual juggling act required to cut costs while maintaining quality: the life of the procurement professional was never straightforward. But it’s hard to imagine a bigger shock to the system than a global lockdown. Thankfully, technology can mitigate the negative impact of this crisis, and the next...
Combining a consistent high street and online presence is enabling retailers to improve customer experience and develop new ways of ensuring consumer loyalty
Hugh Wilson lists the quick customer loyalty wins every business should be doing
With consumers using a mix of high street, online and mobile shopping, customers expect seamless and consistent continuous commerce, writes Hugh Wilson