Are voice biometrics the new passwords?

Deepfakes voice ID

Voice authentication might sound like a more seamless method of identifying an individual, but it isn’t yet a silver bullet for financial fraud

Why use synthetic data?

Synthetic data

The more data an algorithm has to work with, the better its results will be. But not every business has access to enough data from which artificial intelligence can extract valuable insights

Can chatbots join the customer experience dots?

Omnichannel chatbots

Thanks to new omnichannel approaches to customer experience, consumers can be supported in more ways than ever before, but brands must be careful not to simply opt for the cheapest channels

Your personalisation strategy needs a shake-up

Strategy shake-up

You can collect all the data in the world, but without the ability to understand it and act upon those insights, any attempt at personalisation will go to waste