Selling over the phone: Five top tips

Phone sales

With sales teams unable to meet clients in person, selling over the phone has become vital to the bottom line. But how can sales leaders ensure their teams make the most of this channel? Here are five top tips

Could blockchain eliminate payment fraud altogether?

Blockchain fraud

Distributed ledger technology certainly offers numerous benefits when it comes to payments security, but experts are adamant it won't eliminate fraud altogether

How to train gen Z employees

next generation training

Understanding the needs and expectations of generation Z, the latest cohort to enter the workforce, is fundamental to get workplace learning right

Expectations now sky-high as research tools evolve

The rise of big data analytics has enabled businesses to glean deeper insights, but clients now want faster, cheaper and more innovative research

Small businesses face a cybercrime wave

How firms can beat hackers

Small companies face the full range of cyber dangers, but they can defend themselves without breaking the bank or stifling innovation

How small firms can beat the hackers

Hackers have taken down the defences of corporate giants, but that doesn’t mean small businesses cannot defend against the growing threat of cybercrime

Can ‘non-salespeople’ sell?

From fresh perspectives to a better understanding of customer needs, individuals from unconventional backgrounds could make a big impact on an organisation’s sales function, but not everyone agrees

Building a customer-obsessed culture

The scramble is now on to cater for the consumer's ever-changing demands. But an entire company culture obsessed with their customer has to start at the top