Creating a seamless claims process

The nature and volume of claims has shifted substantially throughout 2020, and insurers have had to be agile in their response. Our panel discusses the importance of a seamless claims process and warns that this is crucial for maintaining trust in the industry


Gijsbert Cox, insurance lead, Appian
Roland Scharrer, chief technology innovation officer, Axa
Conny Kalcher, chief customer officer, Zurich
John Berry, chief risk officer, Allianz
Gareth Hemming, managing director, personal lines, Aviva
Dr Matt Connell, director of policy and public affairs, CII