Do customers want you or a chatbot?


Marketers are having to tread a fine line between increased automation and maintaining a strong connection with consumers

Is your crisis management plan good enough?

In the event of a crisis, business leaders must communicate effectively, with speed, honesty and compassion, in a bid to limit damage to their company

Is the future workplace telephone-free?

Messaging and collaboration apps seem increasingly popular, particularly among younger members of staff, but there’s still life left in the old desk phone

Soft skills in HR need a reboot, here’s why

The technology revolution of the past 12 years or so has brought huge benefits for organisations and the people who work in them

How collaboration powers productivity

Slack on phone

Effective communication and collaboration can not only spark creativity and innovation, productivity also increases

Creating change: watch your language to be heard

Effective communication may be as much science as art, but it is increasingly important in an era of information overload

Are we witnessing the death of e-mail?

E-mail may swamp workers’ inboxes and become an unwieldy, time-wasting diversion, but there are alternatives which can supplement, if not entirely replace, this now traditional form of communication

Bring your device to work but keep to company rules

The advantages of allowing employees to bring their own technology to work outweigh the risks, but security of company data must be safeguarded