Are banks ready for digital transformation?

Who knows what “digital” really is? Bankers who think they have transformed their organisations to become digital may have to think again

How to create a customer-centric bank

Chris Skinner reflects on the importance of putting customers first when it comes to banking, insurance and finance

Banking: digital transformation is revolutionising customer experience

Over the past decade, the transformation in how we bank has been astonishing – and the revolution goes on

‘Banks face new challenge from tech giants’

Illustration of mobile payment use

HSBC’s digital chief Raman Bhatia predicts a shake-up in retail banking as the big banks create collaborative online platforms offering services from newcomers

The Payment Services Directive: why our big banks need to learn to share

City of London

Banks need to take a deep breath as the Payment Services Directive pushes them to share their precious customer information

Brexit will not stop new EU banking regulations

Brexit and EU banking regulation

The European Union’s Revised Payment Services Directive or PSD2, due to be implemented in 2018, is touted as the answer to all our banking ills, shifting power into the hands of consumers. Here are five ways it will affect our lives 

Getting personal with customers is the future of financial services

Customers taking out cash from cash machines

Online banks, awash with data from their customers’ smartphones, are leading the way in personalising financial services

Five lessons banks can learn from disrupted industries

Traditional banking is being shaken up by online disruptors, but there are also lessons to be learnt from successes in other sectors