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Self-service device loan revolution

Is manually loaning laptops or tablets to students a thing of the past?

A recent survey carried out by LapSafe® Products has revealed that 44 per cent of UK universities have now automated their laptop and tablet loan service within or outside university libraries.

Of the 44 per cent, a whopping 87 per cent have selected to deploy the Diplomat™LMS, a dynamic self-service, multi-bay locker system designed to loan devices. The extremely popular Diplomat™LMS stores, charges and deploys laptops, Chromebooks, Microsoft Surface or tablets such as iPads in self-service locker bays. The innovative lockers enable users to borrow fully charged devices for set periods of time and makes device loans easy to manage. The automated service allows students to borrow devices whether staff are present or not.

The Diplomat™LMS also allows a mix and match of devices or the opportunity to borrow a charging locker space (BYOD for own devices). IT technicians have the option to update or reimage all the devices from a chosen location saving both time and money.

The annual student satisfaction survey shows students want more access to this type of service

The survey of LapSafe® Diplomat™LMS customers shows that 100 per cent would recommend other universities to deploy the service. So why is it so popular? Feedback reveals the main reason is to allow students access to devices outside of normal library opening and that providing a 24/7/365 access to devices is important. The annual student satisfaction survey also shows students want more access to this type of service

REASONS WHY UNIVERSITIES CHOSE SELF-SERVICE

According to the survey, the average number of loans provided by each UK university site per month is approximately 3,000; however, one site is currently transacting 16,000 loans a month. To date, LapSafe® Diplomat™ are providing approximately 100,000 loans a month across UK universities and this figure is set to rise dramatically by the end of 2017.

Most of the Diplomat™LMS deployed are using LapSafe® ultra-safe SmartLine™ charging inside the lockers. This means there is no need for the devices own AC adaptors as it has the LapSafe® inbuilt charging system which saves the users time when accessing the devices. The Diplomat™LMS monitors the charge status of each device and ensures it deploys the best-charged device. Some 97 per cent of customers surveyed say loaning the best-charged device is an important factor when choosing their self-service solution.

Although UK universities are leading the way in automating their laptop and tablet manual service, we are also seeing this spread to universities outside the UK and currently LapSafe®’s furthest install is 10,074 miles away in Australia. With nine out of ten universities looking to add to their existing deployment over the next 18 months, the Diplomat™LMS is fast becoming LapSafe®’s most popular product.

For full details of the survey and information on the Diplomat™LMS please visit https://www.lapsafe.com/self-service/infographic

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