Future of Retail & Ecommerce
The Covid pandemic brought a new era of retail, where ecommerce was prioritised and retailers rushed to meet the soaring digital demands of their customers. But consumers now want the best of both worlds - they expect the same high level of service whether they're shopping online or in-person. How can retailers balance CX across retail channels? How will the 'return to the high street' impact marketing and store locations? And what role will robotics and AI play in the future of retail?