Future of Outsourcing

Few sectors straddle borders like outsourcing and the vote for Brexit could impact it more than most. But so far the industry is showing a robust response. This report looks at the trends shaping the outsourcing industry and the rising popularity of using freelancers, nearshoring and bringing customer service back to the UK. Outsourcing is also being disrupted by the innovations in robotic process automation which could cut labour costs and free workers from boring tasks. The implications of this are discussed along with how outsourcing is no longer reserved for big corporations as more startups and small business are realising the advantages to be had