Immigration: can fintech help with the transition?

Immigrants face an array of financial hurdles when arriving in a new country and some startups are now offering services unavailable from established institutions. True inclusion, however, requires a concerted effort from wider stakeholders to support such initiatives

Ten years ago, Rushd Averroës moved from Yemen to the UK to study. Keen to start settling into the country straightaway, one of his first steps was to try to set up a bank account. But, as he soon found out, getting access to finance wasn’t as easy as he had hoped.

“It was very hard,” says Mr Averroës. “Almost every traditional bank I went to didn’t let me open an account because they said I couldn’t prove my identity. Even though there were many ways to prove who I was, the banks only wanted to use the system they had been working with for years. This is where immigrants can feel excluded because a bank account is a basic human right.”

His difficulty in accessing traditional banking services is a common one among the world’s nearly 30 million refugees and asylum seekers. Their financial inclusion is being restricted by banking rules that prevent access to finance, not only opening a current account, but also getting a business loan. This therefore impacts how quickly new arrivals can start growing financial roots.

People can be unbanked but still financially savvy

Swati Mehta Dhawan, researcher and consultant on the financial inclusion of low-income households, has studied access to finance for refugees and asylum seekers in Germany, where immigration has significantly increased over the last few years, amid the arrival of nearly one million people, notably from Syria and Afghanistan.

“As people get into the system and integrate, they will end up performing a lot of financial firsts, like getting a rental contract, opening a bank account or registering a business,” she says. “They are bound to make mistakes because they don’t understand the system or the new language very well. While support for integration in the labour market was in place, we found that when it came to financial aspects, the support was not there.”

Almost every traditional bank I went to didn’t let me open an account because they said I couldn’t prove my identity

This gap within the context of immigration can, however, be filled by fintech solutions. In the past few years, companies such as Leaf, a virtual bank that allows refugees to save and transport assets securely across borders, and Now Money, a digital bank for migrants in the United Arab Emirates that helps them send remittances cheaply and easily, are playing a role in banking the unbanked.

US-based Accion Venture Lab, the seed-stage investment initiative of global non-profit organisation Accion, is supporting Leaf and has just launched a $23-million fund for inclusive fintech companies.

Vikas Raj, managing director of Accion Venture Lab, says: “From our perspective, the opportunity is twofold. There is more opportunity for fintechs working with migrants and refugees by using the same tools that others are already leveraging. Leaf, for example, is using a whole set of tools that didn’t exist ten years ago, including mobile money and blockchain. That would not have been possible before because not everybody had a mobile phone and blockchain was just an idea. We have these tools now.”

Discrimination driving limited access to finance

The issue is mainly down to discrimination and misunderstanding. Ms Dhawan says: “It’s important not to see refugees and immigrants as one homogenous group. These newcomers might have had limited interaction with formal banking systems, but in many cases they are successful entrepreneurs, skilled savers, have built assets and have extensive social networks for borrowing and lending through difficult periods.

“The problem is a lot of it was outside the formal financial systems and these skills cannot be transferred to countries that are highly formalised. This is where fintech can play an important role and move beyond traditional banking systems. It can help people build credit histories and, crucially, help in areas like remittance and lending.”

Fintech offers unique opportunity for financial inclusion

After his experience, Mr Averroës has founded his own company to address access to finance for the unbanked. Using blockchain and biometric identity, BABB aims to decentralise banking and provide peer-to-peer banking services to the global micro-economy. Through the BABB app, which launches officially in the next couple of months, users can open a UK bank account, send and exchange money.

He says: “We are designing for the micro-economy, so our system is much cheaper, and we require very basic identification at the beginning. The system is very inclusive; we are getting to the root of the issue.”

Despite some of the benefits fintech solutions can bring to immigrants and refugees, analysts say more needs to be done to ensure the full financial inclusion of such people in their new countries.

Scalable efficient solutions are still in their infancy, according to Mr Raj, who calls for both more innovation
and wider engagement with the problem.
“We need more startups innovating in this space, looking at models that work by leveraging technology, which didn’t necessarily exist before. Then you need investors like ours and our peers to support those companies. Finally, we need larger institutions, regulators, civic society, to integrate with these markets. That’s what
needs to happen. A whole heap of stakeholders needs to get hip to this.”

Similarly, Mr Averroës says local and central banks need to get involved. “The issue is not with immigrants and refugees only, or even the unbanked. What about the banked? In some cases, they are the families of the unbanked and need a platform to make a payment. We need one bank for the micro-economy that caters to everyone. I believe connectivity is everything. If we are not connected, it will be very hard to build a financially inclusive platform,” he concludes.

Box out: Five common financial challenges facing immigrants

Getting used to a new banking system, access to finance and documentation are among the most common obstacles during the transition

  1. Fleeing their homes
With many refugees fleeing their home countries during times of conflict, taking and keeping hold of IDs such as passports or birth certificates is not always possible. Traditional banking regulations such as know your customer, which aim to tackle money laundering, make things particularly difficult for refugees and immigrants because they aren’t always able to comply with these strict demands. Fintech solutions using biometric data make it possible for people to be identified through alternative means. Iris scans are being used in refugee camps in Jordan, with data storing how much cash and products an individual should receive.
  1. Saving and accessing
A refugee’s journey can be dangerous and travelling with financial assets can make them more vulnerable. Virtual banking using mobile phones is one fintech solution that provides access to finance at a later stage. Companies such as Leaf are working to alleviate risks. The company is using blockchain to convert money into stable investments. The company says: “Whenever the refugee reaches a point of safety, they can withdraw into the new local currency or use their balance as collateral on a micro-loan. Leaf’s platform offers a secure, affordable, convenient way to safeguard and transfer money across borders that ultimately leads to an economic identity.”
  1. Considered high risk
Studies show that traditional financial providers don’t understand the financial needs of refugees and immigrants, view them as high-cost and high-risk clients, and therefore restrict their access to finance. As Micol Pistelli, financial inclusion expert at the United Nations refugee agency UNHCR, says: “Providers lack information on livelihood opportunities for refugees, the business case for serving them and their credit risk, and so they make assumptions. Typical assumptions tend to be that refugees are only in the country temporarily, that they are dependent on aid and that they don’t have any assets.” Analysts say fintechs don’t have the same high-cost and risk implications, so can offer a more cost-effective solution to its users.
  1. Remittances
According to the World Bank, remittance flows to low and middle-income countries is expected to reach $549 billion this year. Transaction fees and other costs that come with traditional remittance services can often make it very expensive for someone to send money back home. There are a number of companies working with technology to make this process easier and cheaper. These include InstaReM, which offers rates at much more competitive levels than traditional services, and Now Money, a digital bank that works with employers of migrant workers in the United Arab Emirates.
  1. Getting used to the system
Refugees and asylum seekers are confronted with various challenges once they reach a new country. In many cases, they are starting afresh with a new language and they don’t know or understand complex financial or benefits systems. This may lead them to avoid, or to not being able, to put their money in banks. They may also have to rely on more informal sources for loans, further delaying formal financial inclusion in their new country. Fintech solutions give the user more control and privacy over how much data they share. Additionally, they are able to kickstart the financial inclusion process by building digital financial records.