How blending physical and digital helped this ecommerce brand grow through uncertainty

British ecommerce brand Lounge Underwear has gone from strength to strength since its inception in 2015 but, as the cost-of-living crisis bites, its founders are having to think laterally to prevent profits going south

British lingerie brand Lounge Underwear has achieved phenomenal growth since its inception, in the living room of co-founders Daniel and Melanie Marsden in 2015. 

On track to hit sales of £100 million in the current 2022-23 financial year, the social-first brand has used a purely direct-to-consumer (D2C) ecommerce strategy combined with influencer marketing to propel the brand forward. 

But, with the cost-of-living crisis and soaring inflation likely to result in challenging times ahead for many businesses, the entrepreneur couple reveal how a shift in marketing strategy, an omnichannel approach to retail and their new lower-price-point “everyday” collection will help keep the brand on track.