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Tony Nguyen

CX
Why customer experience is central to a successful digital strategy
Kevin Richardson
Supply Chain
‘Authorised economic operator status is key to the frictionless border industry needs post-Brexit’
Margot James
Digital Transformation
‘World-class infrastructure is the foundation on which all our other aspirations for digital depend’
Finance & Investment
‘When we in the West look to America for innovation, we are looking the wrong way’
National Apprenticeship Week
Apprenticeship levy: look beyond shaky start to see the skills opportunity
Josh Bersin
Digital Transformation
‘People analytics can now become a strategic competitive advantage’
Marc Coleman of Unleash
Leadership
‘Societal change requires a new approach to leadership, and it’s essential we have a vision and communicate the positive impact’
Person using a smart phone
Latest
The rise of the connected customer
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