Influencers: consumer champions or chancers?

influencers at fashion show, runway

The rise of social media influencers has been stratospheric, but difficult questions are being asked of how this form of marketing operates

Legacy retailers must diversify or die

Toys R Us closing down

The pace of change in retail has never been greater and retailers must go after their customers or end up on the scrap heap

Why esports is attracting global brands (and what it has to do to get more)

Dota 2 esport event

Industry revenues tipped to reach $1 billion by 2020 - but needs to broaden appeal to women

Creating change: watch your language to be heard

Effective communication may be as much science as art, but it is increasingly important in an era of information overload

Should tech companies enforce law?

Many fintech companies withdrew services from white supremacist websites in the wake of August’s violence in Charlottesville

Whether fintech companies should take the law into their own hands and police cyberspace raises important issues of safeguarding free speech

The impact of big retail chains on community gentrification

Shoppers outside Marc Jacobs in New York

Retail success can sometimes lead to the decline of an area as rents and business rates soar forcing out even big brands

Retailers must reinvent to survive

The adage that Britain is a nation of shopkeepers is under strain as retailers face up to changing consumer habits and crippling taxes