Automating market research can get things done faster and cheaper, but care must be taken to safeguard quality when designing the necessary software
Artificial intelligence, although embedded in a computer driven by clever software, can nevertheless connect with consumers on a personal level and, through management efficiencies, enhance customer service
Should a computer really be entrusted with selecting the best candidate for an important job?
Traditional financial institutions are partnering with agile startups and learning to adapt to their customers’ raised expectations in a digital age
An effective engagement strategy can increase productivity and deliver a healthier bottom line, as well as attract and retain high-performing staff
Smaller companies are increasingly turning to innovative payment solutions to transform their business, drive success and help compete with the big players
Long gone are the days of a room full of lookalike salespeople following the same robotic spiel and working towards the same goals – diversity is a strength when managed well
Companies are at the mercy of their customers these days and customer expectation is sky-high. If customers are not getting good service, they’re off, as fast as they can redeem their loyalty points. So with global spending on cloud infrastructure on the up, how are businesses using it to maximise customer experience