There are times when customers prefer a no-nonsense robot, but humans aren’t redundant just yet
Engaging employees with brand identity will pay off in better products and services for customers, as well as improved staff morale, and show in the company’s bottom line
A number of considerations should be weighed up when deciding whether to give a former employee their job back
The growing importance of data analytics in business is leading to the appointment of senior data scientists to provide company-wide insights
The information they collect is personal, so companies developing wearable technology must ensure privacy and protect against the misuse of data
Freelancing is growing and offers benefits for both the gig worker who gains autonomy and the company that needs specialist skills on a project-by-project basis
Analysing big data to tailor bespoke offers to customers is a win-win for consumers who enjoy a personalised service and businesses that increase their sales
Fraud is as much of a threat to smaller firms as big businesses, so why are they lagging behind in prevention?