‘Making Tax Digital’ will transform corporate accounting for the majority of small businesses, but the impact of digitalisation on large enterprises in particular presents with some major hurdles
Customer experience is often seen as front-office business, but there’s much more to CX than the sale
While banks have always stored and had access to a tremendous amount of client and transactional information, they are still not leveraging data to the fullest to better serve customers
Chief procurement officers are more than just cost-cutters, and can add substantial value if given the right talent and resources
Finding the best way of assessing customer experience is a fundamental building block of a successful business, but can be easier said than done
What does HR need to be at the forefront of the integration of man and machine?
Submitting tax returns online might be the norm for many companies, but thousands of small businesses have yet to get up to speed
Making Tax Digital should make for a smoother-run business yet many are not prepared for the change. Here are five common misunderstandings small businesses are making about going digital