Making sure the machines don’t take over

When Stephen Hawking warns about the implications of a particular technology, you sit up and take notice. In 2014, the Nobel-winning astrophysicist said AI “could spell the end of the human race”.

Yet what received less coverage was an open letter Professor Hawking signed just a month later along with entrepreneur Elon Musk and dozens of AI experts which focused instead on the positive benefits of AI.

“The potential benefits are huge, since everything that civilisation has to offer is a product of human intelligence; we cannot predict what we might achieve when this intelligence is magnified by the tools AI may provide, but the eradication of disease and poverty are not unfathomable,” the letter said.

Humanity’s possible death at the hands of machines is a long way off and even the much-discussed concern of robots replacing huge swathes of the workforce has a silver lining.

In PwC’s March 2017 UK Economic Outlook report, for example, the consultancy forecasts that around 30 per cent of UK jobs could be automated by 2030, with workers in the transportation, storage, manufacturing, wholesale and retail sectors most likely to be at risk.

The positives of AI

Despite PwC’s chilling outlook, other commentators are more bullish about the effect that AI will have. In its 2017 report Why Artificial Intelligence is the Future of Growth, Accenture predicts that AI technologies will give the UK economy in 2035 an additional $814 billion boost.

Co-author Mark Purdy says: “There have been many scare stories about AI and a number of studies have focused heavily on the job displacement effect. We feel that it is too simplistic a view.”

The traditional levers of economic growth – investments in capital and labour – are no longer working to boost GDP, argues Mr Purdy, but AI provides a new hope.

Jobs could be very different in the future – you could be working alongside a robot or teaching them

“Our argument is that AI, to the extent that it can be a new kind of virtual labour, can effectively be a new factor of production that can change that growth picture,” he says.

AI will drive both intelligent automation and augmentation, he says. “Intelligent automation is different from the automation we have seen in the past. It is about using data to provide services and undertake tasks in a more intelligent way. There is also a huge element of augmentation. Taking the things we already do and allowing us to do them more productively – the surgeon using an AI system to help with an operation, for example.”

Impact on business

What has unleashed AI in the business world is the plummeting cost of computer power and the rise of cloud availability, says Peter Reeve of Ayasdi, a company founded by three Stanford University mathematicians in 2008.

Its cloud-based platform, which uses AI to analyse the shape of networks of data in near-real time, is used by companies and governments around the world, including Johnson & Johnson, the US Department of Homeland Security and Citi.

“You can store every bit of data you come across and you can use that data coupled with these algorithms to present an opportunity where it didn’t exist before,” says Mr Reeve.

“If you need a professor of mathematics to interpret what happens with AI and machine-learning algorithms, then you can’t convince regulators in the regulated industries and you can’t convince your senior executives to go ahead with it.”

Ayasdi has done this by building applications based on the underlying technology, but aimed at specific business problems, such as helping hospitals identify best practice in healthcare from their own data so they can deliver better quality care at lower cost.

AI providers are already helping companies become more efficient and smart. Accenture’s Mr Purdy says: “We know there is tremendous economic potential from AI technologies, but how do we develop people and infrastructure so we actually get the economic benefit?

“Jobs could be very different in the future – you could be working alongside a robot or teaching them. How do we educate people now so they are equipped to deal with that?”