Why you must prioritise customer success

Long-term proactive engagement with customers to drive value from products and services will result in a healthy bottom line, but requires buy-in to make the required culture change

What does the future maintenance manager look like?

No longer solely occupied with fixing broken assets, the maintenance manager will need to be able to use technology to take their organisation's operations to the next level

Hardware vs. software: which wins in manufacturing?

Great mechanics need great instructions, and manufacturers upgrading to smart factories will need to balance their investments in both hardware and software to stay ahead of the competition

Hi-tech software to win back customers

Consumers have high expectations around product availability and the online experience so retailers must develop an efficient, visible supply chain to meet these needs

Data software can open doors for Britain’s exporters

Britain needs to boost exports as its trade gap grows ever-wider, but the good news is the technology to help firms research overseas markets and land sales is out there

Using project management software to drive productivity

Project management software is increasingly sophisticated, but may benefit from improved integration to link systems on major contracts

Cloud adoption on the up as investment rises

Almost half of smaller businesses in the UK are forecast by GE Capital to increase their spending on cloud technology this year

Building innovation through APIs

A software-to-software interface which connects businesses and opens up new revenue streams is reaping rewards for early adopters