The digital evolution of outsourcing

Old call centre adverts

The term “outsourcing” may have outgrown itself, such is the rate of innovation within an agile industry

Why strong partnerships are vital to outsourcing success

Successful outsourcing requires a partnership between client and supplier to achieve trust, transparency and an agile working relationship

What the outsourcing sector can learn from the Carillion collapse

Now that the dust has settled, how can the outsourcing sector get back on track following the collapse of Carillion?

Brexit could mean more offshore deals for outsourcing


Britain’s vote to leave the European Union could impact the outsourcing sector more than most, but early signs are of a robust response

Software ‘robots’ cut outsourcing costs and boost profit


Robotic process automation is already transforming aspects of outsourcing, enhancing efficiency, cutting labour costs and boosting profits, while freeing workers from boring, repetitive tasks

On-demand freelance workers are on the rise


Freelancing is growing and offers benefits for both the gig worker who gains autonomy and the company that needs specialist skills on a project-by-project basis

Small businesses wake up to benefits of outsourcing


Outsourcing is no longer the preserve of big corporations as smaller companies and startups realise the advantages to be had

The most attractive European countries for outsourcing

Finding an overseas outsource provider close to home can have significant advantages including an educated workforce with specialist skills within easy travelling distance