The unsung hero rivalling the City
Outsourcing is the victim of a reality gap – the difference between its real worth to the UK economy and negative public perceptions, as Rebecca Brace discovers
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In this report
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Partners can deliver more for less
Outsourcing can free up a company to concentrate on what it does best while delegating business functions to partners who are experts in their field, writes Charles Orton-Jones
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Top ten outsourcing innovators
As companies look to scale back expensive in-house operations, outsourcing is once again appearing as an attractive option for businesses, large and small. But there are many pitfalls along the way. Nick Martindale speaks to executives from ten companies with experience of putting outsourcing projects into action
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Race for the bottom as companies cut costs
Emerging destinations for outsourcing, including parts of the UK, are challenging India’s cost-effectiveness, but price isn’t all that matters, as Sally Percy reports
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Outsourcing works for UK economy
National Outsourcing Association chairman Martyn Hart argues that more effort is needed onshore to bring jobs to the UK
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Cloud at the tip of the iceberg
Take-up of cloud-based solutions in business process outsourcing is slowly gathering pace, but still has some way to go, writes James Silver
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Outsourcing on the move
Mobile technology allows informed decision-making away from the office and now outsourcing is on the move, as James Silver reports
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Wealth & Asset Management 2021
Rising inflation, remote management, sluggish debt markets, ESG concerns - numerous challenges have arisen for wealth and asset managers over the past two years. But rather than stymie investment and financial growth, these challenges have provided opportunities for innovation. How will managers take advantage of burgeoning asset classes to hedge against risks and ensure robust future returns? Which ESG considerations will take priority as wealth is transferred to the next generation? How can managers use tech solutions to best serve their clients?
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Sustainable Business 2021
Post-COP26 the focus has turned to how businesses are helping build a more sustainable future. From new European laws aiming to slow deforestation to rethinking business travel, there are ways all companies can help keep warming below 1.5°C.
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Talent Management 2021
With the great resignation in full swing, talent management is perhaps more important than ever. The ability to effectively recruit, onboard, upskill and ultimately retain good talent may make the difference in a market where job seekers hold the cards. What are the factors contributing to the tight recruitment market? How should businesses manage the digital (and increasingly remote) workplace? What does it take to attract and keep talent in the current environment?
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Future of Retail 2021
2021 was a year of immense change for the Retail sector, as it tried to establish its role in the new normal. From a revamp of business rates to seemingly unending supply chain issues, the year has been fraught with ups and downs. Our Future of Retail report examines how brands can make smarter use of customer data, the best ways to sell luxury and the top trends for 2022. It also explores what shopping could be like in the metaverse