‘We must work to rebuild a more ethical future for the millions of people who make our business possible’...
Future of Retail 2020
Our Future of Retail special report, published in The Times, examines how retail is expected to continue post-coronavirus, what brands need to know about social commerce, the new retail calendar, and so much more. The featured infographic looks at how coronavirus has impacted holiday season shopping and whether shoppers will cut-back and save or indulge more than previous years.
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In this report
Consumer reviews via an independent, transparent and trusted channel have come into their own
Consumers are increasingly demanding control of their data and its ethical use
The rise of social commerce has multiplied the channels through which people shop. Productsup chief marketing officer Marcel Hollerbach says retailers need commerce marketing to thrive in this new world
Far from belonging to ecommerce giants, the marketplace platform model is now accessible to any company desiring the agility to serve customers in the digital age
Instagram is helping small businesses survive, and even thrive, during the pandemic
An in-store robotic storage and picking system can help lure consumers back to high street shops
Artificial intelligence and machine-learning can help place more items before consumers as they browse online, boosting sales
Coronavirus lockdowns have been catalysts for retail change, accelerating the move towards a digital-first approach