Looking forward to retail in 2020
‘Change creates challenges and retailers are meeting them head on’
Future of Retail 2019
In the UK, £140m worth of clothing goes to landfill each year, so what can be done to tackle the environmental problem of single-use fashion? Our Future of Retail special report, published in The Times, explores fast fashion greenwashing, our changing relationship with online frictionless shopping and the rise of voice payments. It also examines why over-65s are thriving with online retail and how ecommerce brands can ensure they are catering to several generations at once. Also featured is an Q&A with renowned retail consultant and founder of Portas agency, Mary Portas, on why retail is entering a brand-new era.
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In this report
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More work needed to stop fast fashion greenwashing
Clare Press, Vogue Australia sustainability editor and presenter of the Wardrobe Crisis podcast, explores how greenwashing is spreading across the fast fashion industry and why more needs to be done to fight it
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Knowing how to sell to the over-65s
The over-65s are thriving with online retail, so how can ecommerce brands ensure they are catering to several generations at once, each with their own characteristics and shopping habits?
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Five reasons to boycott Black Friday
An export from America, Black Friday has become an accepted part of the festive shopping season – a chance to get Christmas presents at a bargain price
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Reinvigorating physical retail through tech and co-operation
Retailers and malls need to work together to meet consumers’ rising expectations of convenience and experience
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Payments are at the heart of successful retail evolution
We are in the throes of a retail evolution. The way people shop has never been more complex, or more demanding, and integrated payments sit right at the heart of success
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What does the future of ecommerce hold?
In a crowded online retail market, merchants and brands need digital excellence to compete and provide consumers with the personalised experience they expect
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Why we need a super regulator
The high street is experiencing a rash of administrations, but could regulators fix the mess?
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Connectivity at the heart of retail transformation
As retailers try to keep up with ever-evolving consumer demands, those that use application programming interfaces to enable an omnichannel experience are growing faster. But adoption and refining the ways of working, as well as technology, hold the key to true digital and business transformation
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How sensory retail is paying off
Digital signage, scent and music combine to inspire consumers, increasing their return visits to high street stores and propensity to buy, says Linda Ralph, vice president of international business development, Mood Media
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UK apparel brands turn to data for personalisation
Personalisation will continue to dominate the future of retail and the big players seem to agree
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Future of Data 2021
They say that data is the “new oil” but companies are going to have to make sure they are drilling for it responsibly, or risk damaging repercussions. Our Future of Data report explores the opportunity for the UK to craft its own data strategy post Brexit, the importance of trust and transparency, the power of decision intelligence and whether companies really need a chief data officer
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Customer Experience & Loyalty 2021
From shopping and leisure to workplace interaction and life admin, daily activities are becoming increasingly digitised. Businesses must understand the behaviour and preferences of their customers, as well as the strategies available for developing deeper engagement in order to ultimately build customer loyalty.
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Future of Infrastructure 2021
Public spending on infrastructure is on the rise as governments strive to rebuild economies after Covid-19, but the pressure is growing to invest only in the greenest of projects. Our Future of Infrastructure report explores how infrastructure is under threat from climate risks and cyberthreats, the high cost of going low carbon and the UK’s e-mobility conundrum
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Future CIO 2021
The CIO is becoming an increasingly important member of the boardroom as digital transformation and the pandemic raise the technology stakes for business. So how is the role adapting and how are companies nurturing the next-generation of IT leaders?