The new wave of digital-savvy retail chiefs
Retail bosses must be tech savvy, willing to delegate to digital experts and empower others in their organisation, while keeping a tight hold on strategy
Future of Retail 2018
The lives of consumers have changed irredeemably and it is time retailers followed suit. The Future of Retail special report, published in The Times, delves into what it takes for retailers to survive and thrive in the digital age. Social shopping is on the rise as Chinese instant messaging goliath WeChat presents a huge opportunity for retailers, while consumers are becoming increasingly mindful of the impact their purchasing habits have on the environment. Also featured is an infographic documenting smart shopping and automation in retail, as well as an article on the need for department stores to adapt or face possible extinction
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In this report
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Fighting the downfall of the department store
Under heavy competitive fire from online retailers, department stores must adapt to survive the battle and stand a chance of winning the retail war
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‘We have the greatest opportunity to replace conventional, unsustainable systems with innovative and sustainable ones’
Across fashion’s complex and global supply chains there is a depletion of resources, from the raw materials we use, to our manufacturing processes that are dependent on vast amounts of water and energy
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Challenging gender inequality in retail leadership
Women shop more than men, but they haven’t yet smashed the glass ceiling when it comes to getting more top retail jobs
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Battle for the first bite of the customer
If 2017 taught us anything, it’s that retail is changing at an unprecedented rate, says Hugh Fletcher, global head of consultancy and innovation at Salmon
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The future consumer is here
Shopping habits are going through radical change
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Embracing the internet of things to achieve frictionless commerce
Connected products, enabled by intelligent labelling technologies that give items their own digital identities, are allowing retailers to deliver frictionless commerce experiences, providing customers with the convenience and transparency they desire
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Innovating for a better shopping experience
From virtual and augmented reality to artificial intelligence (AI) and voice-enabled personal assistants, retailers have trialled and tweaked to enhance and personalise the shopping experience
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Uniting brand and commerce online
Retail brands that fail to deliver a website that immerses visitors and integrates transactions in one unified experience are falling behind in the race for online growth
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Delivering customer-first service
Carriers must place the consumer at the heart of the delivery experience to thrive in 2018, says Martijn de Lange, chief executive of Hermes UK
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Future of Fintech 2021
Fintech: the great disruptor. From payments and lending to investment and money management, tech providers are actively shaping the future of the financial landscape - even pushing the boundaries of currency itself. How are fintech firms adjusting their services to align with consumer trends? Can fintech cement its reputation as a driver of equality and sustainability? And how should big banks respond to the disruption and stay relevant across the financial ecosystem for the future customer?
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Rare Diseases 2021
It is estimated that 3.5 million people in the UK will be affected by a rare disease at some point in their lives. Though rare on an individual basis, rare diseases are collectively common. How can better health data and advances in genomics produce better outcomes for patients? Are there wider benefits to rare disease research and funding? How has Covid affected the rare disease community? This report considers some of the lived experiences of rare disease patients, and also explores opportunities for improved testing, diagnosis and treatment.
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Digital Transformation 2021
Digital transformation has been a huge area of focus for many businesses, particularly over the past couple of years. But with mitigating the climate crisis another are of concern, how are businesses tying together transformation and sustainability? And what are the key trends in transformation to look to next year?
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The Future of Healthcare 2021
The Covid pandemic continues to have a huge impact on healthcare, affecting everything from staffing to patient care to disease diagnosis. As the industry prepares for winter, what are the key challenges and what role is technology playing in overcoming them?