Fighting the downfall of the department store
Under heavy competitive fire from online retailers, department stores must adapt to survive the battle and stand a chance of winning the retail war
Future of Retail 2018
The lives of consumers have changed irredeemably and it is time retailers followed suit. The Future of Retail special report, published in The Times, delves into what it takes for retailers to survive and thrive in the digital age. Social shopping is on the rise as Chinese instant messaging goliath WeChat presents a huge opportunity for retailers, while consumers are becoming increasingly mindful of the impact their purchasing habits have on the environment. Also featured is an infographic documenting smart shopping and automation in retail, as well as an article on the need for department stores to adapt or face possible extinction
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In this report
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‘We have the greatest opportunity to replace conventional, unsustainable systems with innovative and sustainable ones’
Across fashion’s complex and global supply chains there is a depletion of resources, from the raw materials we use, to our manufacturing processes that are dependent on vast amounts of water and energy
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Challenging gender inequality in retail leadership
Women shop more than men, but they haven’t yet smashed the glass ceiling when it comes to getting more top retail jobs
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Five brands pioneering the immersive retail experience
From retailers creating community-based hubs, focused on social currency and connectivity, to pure-play giants launching physical spaces for an immersive brand experience, retail stores are being reimagined
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Battle for the first bite of the customer
If 2017 taught us anything, it’s that retail is changing at an unprecedented rate, says Hugh Fletcher, global head of consultancy and innovation at Salmon
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The future consumer is here
Shopping habits are going through radical change
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Embracing the internet of things to achieve frictionless commerce
Connected products, enabled by intelligent labelling technologies that give items their own digital identities, are allowing retailers to deliver frictionless commerce experiences, providing customers with the convenience and transparency they desire
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Innovating for a better shopping experience
From virtual and augmented reality to artificial intelligence (AI) and voice-enabled personal assistants, retailers have trialled and tweaked to enhance and personalise the shopping experience
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Uniting brand and commerce online
Retail brands that fail to deliver a website that immerses visitors and integrates transactions in one unified experience are falling behind in the race for online growth
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Delivering customer-first service
Carriers must place the consumer at the heart of the delivery experience to thrive in 2018, says Martijn de Lange, chief executive of Hermes UK
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Future of Fintech 2020
What does 2021 hold for fintech? Our Future of Fintech special report, published in The Sunday Times, explores topics on eco-conscious startups, diversity in the industry, helping small businesses, financial literacy and more. The featured infographic looks at SME opportunities for fintech in the changing business landscape.
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Future of Infrastructure 2020
From net-zero to small ports, our Future of Infrastructure special report, published in The Times, explores why reaching net-zero will require a major infrastructure overhaul, demand for electric vehicles, the infrastructure talent pool, and more. The featured infographic looks at which sectors and countries are in need of the most investment to keep pace with the demands of the future
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Legal Innovation 2020
From virtual hearings to legal advice on social media, our Legal Innovation special report, published in The Times, covers how the legal sector is transforming and adapting including legal technology, ‘uberisation’, and more. The featured infographic examines the lack of representation in law firms and why it isn’t only bad for business but also society overall.
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IoT for Business 2020
Our IoT for Business special report, published in The Times, examines what the future holds for IoT, how it can help save water, tech adoption, and more. The featured infographic looks at how different industries are implementing IoT across their organisations.