The UK retail industry is world leading. We can buy any product any time we want in any way we want. But the industry is undergoing a transformation more profound and far-reaching than any that has gone before
The retail sector has been hit by political and economic uncertainty, rising inflation, dented consumer confidence and falling sales. The Future of Retail special report, published in The Sunday Times, examines how retailers must innovate to overcome these challenges, through investing in mobile commerce, implementing new payment technologies and rethinking the purpose of physical stores. The report also looks at how new technology can improve customer experience and loyalty as well as how tech is revolutionising inventory management
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In this report
As shopper demand for integration between online and offline channels continues to grow, so too has the need for digital touchpoints in-store
For years UK retailers have snubbed electronic shelf labels, but that’s now changing – fast
A simple, automated twist of technology helps retailers give customers a truly seamless shopping experience
Has your business truly embraced mobile and the payment methods that go along with it? Or maybe you’re trying, but things aren’t going as well as you’d hoped
A battle is raging within the food sector to capture market share with cutting-edge technology
Retailers’ budgets are shrinking and competition on the high street and internet is fiercer than ever, but what if there was a way to use existing technology to forge stronger relationships with customers?
The retail industry is experiencing a dramatic shift. Consumers have become accustomed to digital platforms and this is rewriting the arc of the customer journey