How to create customer loyalty
Hazel Davis has a ten-step loyalty guide for retailers who want to keep customers at the centre of their business
Future of Retail 2014
The retail industry has witnessed huge transformation, with technology changing consumer shopping habits in a way that is unrecognisable from a decade ago. Rise of the ethical consumer has seen the emergence of a more customer-centric approach and focus on sustainable spending. Alongside these topics, this reports looks at how mobile technology, supply chain management and consumer spending data have revolutionised the modern retail experience.
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In this report
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Supply chain delivers retail revolution
A shake-up in retail logistics, driven by internet sales and deliveries, is turning buying and selling upside down, as Jim McClelland reports
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Sweatshops show need for transparency
Controversy over child labour in Asian sweatshops producing cheap clothing for the UK market has highlighted the need for greater control over supply chains, writes Jim McClelland
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Shopping on the move with mobiles and tablets
Personal technology continues to change the way we shop, but how can e-retailers improve the experience? Edwin Smith reports
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Future of Fintech 2021
Fintech: the great disruptor. From payments and lending to investment and money management, tech providers are actively shaping the future of the financial landscape - even pushing the boundaries of currency itself. How are fintech firms adjusting their services to align with consumer trends? Can fintech cement its reputation as a driver of equality and sustainability? And how should big banks respond to the disruption and stay relevant across the financial ecosystem for the future customer?
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Rare Diseases 2021
It is estimated that 3.5 million people in the UK will be affected by a rare disease at some point in their lives. Though rare on an individual basis, rare diseases are collectively common. How can better health data and advances in genomics produce better outcomes for patients? Are there wider benefits to rare disease research and funding? How has Covid affected the rare disease community? This report considers some of the lived experiences of rare disease patients, and also explores opportunities for improved testing, diagnosis and treatment.
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Digital Transformation 2021
Digital transformation has been a huge area of focus for many businesses, particularly over the past couple of years. But with mitigating the climate crisis another are of concern, how are businesses tying together transformation and sustainability? And what are the key trends in transformation to look to next year?
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The Future of Healthcare 2021
The Covid pandemic continues to have a huge impact on healthcare, affecting everything from staffing to patient care to disease diagnosis. As the industry prepares for winter, what are the key challenges and what role is technology playing in overcoming them?