Cloud computing offers considerable opportunities for businesses of all sizes – and is spreading, as Nick Martindale reports
Figures suggest that 80 per cent of service providers have predicted that their clients will increase their hybrid outsourcing and shared services in 2014, yet there are still many outdated misconceptions surrounding the outsourcing industry. This report tackles issues around trust and quality in outsourcing, legal traps, global competition between outsourcing centres, the role of cloud computing and the opportunities presented by outsourcing for SMBs.
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In this report
As competition from Eastern Europe, China and the Philippines hots up, India is rallying in a bid to maintain its position as a dominant world outsourcing centre, writes Shruti Tripathi
Smaller businesses are increasingly outsourcing non-core or peripheral work, as Gabriella Griffith discovers
As government and local authorities look set to outsource even more services, outsourcers could switch their focus to a more lucrative private sector, says Colin Cram, adviser to government, and public and private sector bodies