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Future of Outsourcing

Figures suggest that 80 per cent of service providers have predicted that their clients will increase their hybrid outsourcing and shared services in 2014, yet there are still many outdated misconceptions surrounding the outsourcing industry. This report tackles issues around trust and quality in outsourcing, legal traps, global competition between outsourcing centres, the role of cloud computing and the opportunities presented by outsourcing for SMBs.