Human resources, or HR, is about people, but in an age of digital technology and changing expectations, putting employees at the heart of business has never been more challenging. The Future of HR special report, published in The Times, explores how artificial intelligence can free up time to be “human”, what HR directors should learn from customer experience, and how technology can help spot and fix problems before talented people quit. Also featured is comment on how soft skills need a reboot, debate for and against a four-day week, and an infographic covering lack of diversity in Silicon Valley

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