Future of Customer Service 2018
Future of Customer Service 2018
More than ever, customer service is the defining characteristic of successful customer relationships. The Future of Customer Service digital report delves into the evolution of this competitive landscape, looking at the technologies redefining what’s possible and the challenges encountered in delivering high quality service
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In this report
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Future of Fintech 2022
Is fintech faltering? The sector, arguably one of the UK’s most dynamic in recent years, has been struggling with poor ESG performance and widespread layoffs, but there are plenty of reasons for optimism. Our Future of Fintech 2022 report explores how fintech companies can tackle the gender pension gap, help with the cost-of-living crisis and support refugees fleeing from conflict
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Future of Energy 2022
In a period of geopolitical unrest, how can energy companies tackle the “trilemma” of providing energy which is secure, sustainable and affordable? Our Future of Energy 2022 report explores, as well as examining how the aviation industry is embracing low-carbon fuel, why domestic solar is yet to take off and how former coal mines can be repurposed for greener means
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The Future CMO 2022
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AI for Business 2022
Artificial intelligence is one of the most promising revolutionary technologies on the market, but businesses must understand the risks and regulations in order to reap the rewards. This report explores the platforms and strategies firms are using to beat AI bias, boost customer engagement and achieve climate and sustainability goals