Future of Customer Service 2018

More than ever, customer service is the defining characteristic of successful customer relationships. The Future of Customer Service digital report delves into the evolution of this competitive landscape, looking at the technologies redefining what’s possible and the challenges encountered in delivering high quality service

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    In a period of geopolitical unrest, how can energy companies tackle the “trilemma” of providing energy which is secure, sustainable and affordable? Our Future of Energy 2022 report explores, as well as examining how the aviation industry is embracing low-carbon fuel, why domestic solar is yet to take off and how former coal mines can be repurposed for greener means