The Future Customer 2021
During the first eighteen months of the pandemic, customers were willing (if not content) to put up with delayed deliveries and long waits for customer support. Now, as shops reopen, all eyes turn to retail to see how it has used this time to address the customer experience. Our Future Customer report explores the need for authenticity, how to sell to the senses online and when to recognise it’s time to let customers go
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Future of Finance 2022
As inflation and prices continue to rise, our Future of Finance report explores the other challenges and opportunities facing the sector. It explores how fintech could work in the metaverse, why the challenger bank may have had its day, how decentralised finance is changing the game and just what payments firms need to do to achieve carbon-neutrality
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The Future of Infrastructure 2022
A changing climate, as well as the changing needs of a growing population, are creating pressures on global infrastructure. How, then, is the industry adapting?
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Future COO 2022
Is it possible to balance agility with resilience? Which business functions produce the best operational leaders? And whose responsibility should ESG be really? Our Future COO report explores these, as well as how COOs can prepare for recession and how the CEO-COO relationship is changing
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Future of Healthcare 2022
The UK's healthcare system is facing chronic challenges, from antiquated administrative systems to staff and capital shortages. How can the NHS effectively modernise and ease the blockage? Which technologies will help treat the underlying causes of inefficiency and unlock innovation? And what does recent legislation and legal action mean for patients and employers?