The Future Customer 2021

During the first eighteen months of the pandemic, customers were willing (if not content) to put up with delayed deliveries and long waits for customer support. Now, as shops reopen, all eyes turn to retail to see how it has used this time to address the customer experience. Our Future Customer report explores the need for authenticity, how to sell to the senses online and when to recognise it’s time to let customers go

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  • Future of Infrastructure 2021

    Public spending on infrastructure is on the rise as governments strive to rebuild economies after Covid-19, but the pressure is growing to invest only in the greenest of projects. Our Future of Infrastructure report explores how infrastructure is under threat from climate risks and cyberthreats, the high cost of going low carbon and the UK’s e-mobility conundrum

  • Future CIO 2021

    The CIO is becoming an increasingly important member of the boardroom as digital transformation and the pandemic raise the technology stakes for business. So how is the role adapting and how are companies nurturing the next-generation of IT leaders?

  • Brexit and International Trade 2021

    The UK may have left the EU earlier this year but businesses are still dealing with the fallout. From opportunities in global markets to struggles hiring talent, both challenges and opportunities remain.

  • Cybersecurity 2021

    The widespread move to home working during the pandemic created a number of cyber vulnerabilities for companies and the shift now to hybrid working may only exacerbate these, so what can be done? Our Cybersecurity report explores the tools, techniques and technologies which can really make a difference in keeping businesses safe