Improved Comms Win Productivity Gains
Organisations that invest in communications technology and collaboration strategies retain staff and reap the rewards of greater productivity and innovation
Enterprise Mobility & Collaboration
Such is the vast array of unified communications technology, organisations are spoilt for choice. But with interoperability in its infancy, building a fluid and seamless comms network remains a real challenge for businesses. This report explores the impact of unified communications on productivity, customer experience and the workplace, as well as the UK's app revolution, mobile security, the pros and cons of virtual working, and how to devise a comms strategy
In association with
In this report
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Unified communications in the cloud
Unified communications as a service or UCaaS, hosted by a third party in the cloud, enables organisations to be agile and collaborate like never before
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Devising a fluid comms strategy
A well-defined communications strategy, which puts in place the necessary technology, is a recipe for sweet success – if it’s people-centric
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Tweeting and texting your way to better customer service
Unified communications are transforming contact centres and improving customer experience as more and more are providing a multi-channel service
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Future of Retail 2020
Our Future of Retail special report, published in The Times, examines how retail is expected to continue post-coronavirus, what brands need to know about social commerce, the new retail calendar, and so much more. The featured infographic looks at how coronavirus has impacted holiday season shopping and whether shoppers will cut-back and save or indulge more than previous years.
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Business Restructuring 2020
Our Business Restructuring special report, published in The Times, explores how to avoid short-term cuts and long-term losses, new ways retail brands are thriving, the pivot of sales teams during a pandemic, and more. The featured infographic looks at the near-term outlook for chief financial officers and what measures they are taking to shore up corporate finances
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Sustainable Investment 2020
Is ethical investing the key to avoid future pandemics? Our Sustainable Investment special report, published in The Times, examines how green investment could be the secret to post-pandemic recovery, the UK’s unique position to work towards a net-zero future, debunking ESG myths, and more. The featured infographic explores the key drivers for more conscious investments.
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Future of Insurance 2020
56 per cent of insurance experts now rank pandemics and infectious diseases as a top risk, alongside climate change and cybersecurity. Our Future of Insurance special report, published in The Times, explores the use of AI to predict black swan events, freelancer support, riot insurance, and more. The featured infographic zooms in on the various technologies that will continue to heavily disrupt the sector