As apparel stores begin to reopen, many will do so without a fitting room in sight due to strict social-distancing measures. So what if consumers could try on as many items as they liked without touching a single garment?
Future of Ecommerce 2020
Long queues and delivery delays have become part of the consumer experience over recent months as supply chains struggle to keep up with demand, but how long will this new consumer patience last? Our Future of Ecommerce special report, published in The Times, explores if the pandemic has reset consumer expectations for next-day delivery and why communication is key to keeping consumers happy. It examines how COVID-19 has been a catalyst for big brands to open online D2C stores and if this new purchasing model will last as shops reopen. It looks at the building momentum for the ‘buy now, pay later’ sector and why AR is hitting its stride during the pandemic. The featured infographic shows how the pandemic is influencing customers purchasing patterns from the amount spent to shopping frequency.
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In this report
Artificial intelligence can help provide an improved customer experience and enable retailers to make better use of data to control inventory
Brand experiences last well after consumers click “buy”, and are becoming ever-more important in the coronavirus era. Bruce Fair, chief revenue officer of delivery management technology provider Metapack, explains that the right technology is so often the difference between a good and bad experience
The coronavirus lockdown has narrowed the gap between consumers and businesses in just a few months
Improving the online customer experience is paramount as ecommerce shifts up a gear