Evolving global markets, disruptive technologies and workforce shifts are just a few of the hundreds of forces driving business change today - at a pace considerably faster and more complex than 20 years ago. But while "change" may have become the new normal, executing true business "transformation" is still a significant hurdle for the majority of companies. This report explores how leaders should approach digital transformation, the role of customer influence in business agendas, leadership skills that inspire change, building a change culture with Generation Y and Harvard Business School guru Dr John P. Kotter’s eight steps for successful transformation

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