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Customer focus

As a sector that has historically struggled to engage with customers, financial services is waking up to the fact that acquisition and retention can have a huge impact on the bottom line. From personalising offers to 24/7 communication, financial services providers are rethinking aspects of the entire user journey, proving that an engaged customer is a happy customer
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Raconteur is now a B Corp!

Find out how we did it, and what it means for our readers.
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